This is a translation for information. The French version prevails.

Orders from the Mod’s House shop are shipped from France.

Where we deliver

The shop delivers within France and worldwide, with DHL. The countries available are listed in the delivery address form at checkout.

Delivery methods

Parcels are shipped with DHL Express or DHL Economy. The methods available, their price and their estimated delivery time are shown at checkout, before payment, according to the delivery address. For delivery in France, collection in person in Brignac may also be offered.

Orders are generally shipped within 48 hours of receipt of payment (72 hours for a cheque). Delivery times are indicative: they vary according to the destination and, outside the European Union, according to customs clearance.

Packaging

Each product is packed in a pouch, protected by bubble wrap, in a box larger than itself.

VAT, customs and taxes

Within the European Union, the price includes the VAT of the country of delivery, calculated at checkout.

Outside the European Union, the order is invoiced excluding VAT (export); the price includes a 20% export price adjustment and therefore remains the price shown for France. Customs duties, import taxes and customs clearance fees in the destination country are payable by the recipient: DHL may ask the recipient for them before handing over the parcel. Before ordering, check that the regulations in your country allow the product to be imported.

Pre-order

A pre-ordered product ships as soon as it is available, within the delivery period shown on its product page.

Parcel tracking

An email lets you know when your order ships, with the parcel’s tracking number. You can also find your orders in your account.

On delivery

Check the condition of the parcel in front of the delivery driver. If it is damaged or incomplete, record specific reservations on the delivery note, then write to us within three days at contact@314mods.com, with photos.

Sales restricted to adults

The sale of vaping products to minors is prohibited (French Public Health Code, Article L3513-5). The shop sells to people aged 18 or over, or of the legal age in the country of delivery if it is higher.